FAQ

We offer the very best in service and quality in everything we do. If your question is not answered in the FAQ, please drop us a line.

Yes. We use only 100% human / Indian Remy hair that is cuticle aligned. This type of hair is favoured for its strength and shine, and its ability to withstand styling and colouring.

HOW DO I WASH, CONDITION, DRY AND STORE THE HAIR?

Washing

Shampooing should be done only after 4 to 5 uses. Use a gentle flow of water holding your Hair Extensions by the clip allowing the water to run down the hair shafts (do not scrunch or tangle hair). Apply a very small amount of regular Shampoo gently working it through with your fingers and rinse thoroughly in the same manner as above.

Conditioning

Remove excess moisture with your fingers and apply a small amount of any rinse or balsam Conditioner through your hair. Allow it to set for 1 to 2 minutes. Work the conditioner through gently with your fingers and then rinse through. Gently blot dry to remove excess moisture.

Drying

Use a wide toothcomb and very gently comb hold from the clip. Start with the ends and work upward to remove any tangles (being careful not to pull too hard). We recommend you let your Hair Extensions air dry. If you do choose to blow dry, use the low cool setting.

Allow them to fully dry and then store them.

Storage of your extensions

Never store your Hair Extensions in a plastic package or store wet. Instead use our specially designed storage for longer wear.

It is better to remove your wig when sleeping. It will hold the style better.

Please send an email to latrice@gentlestrandz.comwith the name of the item and all your details. We will send you an invoice. Once paid, we will ship the product to you.

We will be adding an easy online payment system to the website in 2021.

We ship to all areas in USA 

1-3 days (air)

2-5 days (ground)

For UK orders, check with us directly.

This is a guideline. Actual shipping times may differ. We can supply tracking details.

No, we cannot offer returns or exchanges due to the hygiene risk of allergens being transmitted.